Concierge Service

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Member Frequently Asked Questions

Sedera (ACCESS) Member Guidelines for Individuals in MPB Association

Sedera (SELECT) Member Guidelines for Employees in Employer Groups

Call: 855-973-3372


Helping Members Navigate the Healthcare System

Members have access to knowledgeable, supportive Advisors who address day-to-day healthcare issues. Sedera works to save time and eliminate stress wherever possible, ensuring members are not alone in the process.

No matter the healthcare Need- from a simple phone call to an extensive issue- Sedera Member Advisors are here every step of the way. Our supportive and encouraging advisors help to guide our members through the maze of healthcare.

Services include:

Physician, Specialist and Hospital Search

Under Sedera Health, members can keep their existing physicians or specialists. However, when a member needs a new doctor, dentist, specialist or to find a hospital, Advisors can help find the right one.  Advisors find relevant providers and provide members with a list from which to make an informed choice.

Affordable Care Act (PPACA) Answers

Advisors are available to discuss and answer questions regarding the Affordable Care Act. Sedera’s experts help individuals and businesses understand how the healthcare law may impact them and what actions may need to be taken.

Health Cost Estimates

Advisors support and empower members with the objective healthcare information necessary to make informed decisions. Sedera provides cost estimates for various outpatient procedures when written estimates are provided, based on the member’s local area.

Alternative Medicine Options

Sedera’s team will help members find the best available specialist facilities for treatment in Chiropractic, Acupuncture, Homeopathic remedies and more.

Elder Care Solutions

As so many people in our society reach their senior years, there are many questions asked by them and by their families. Sedera is honored to assist families in locating living facilities, addressing Medicare questions and issues, coordinating Home Health Care, transportation, prescription delivery, and exploring Disability and VA benefits and supplemental insurance.

Appointment Scheduling

Advisors are happy to provide personalized service by doing the scheduling for doctor’s appointments, preparation for surgery and specialists so members can prioritize their time.

Medical Bill Audit & Review

If a member believes there may be an error in their medical bill, an Advisor is always available to review it and work with the provider to rectify the problem. Additionally, Advisors can assist with getting medical bills organized when it becomes overwhelming.